General customer service hours:

Weekdays from 9:00 to 17:00.

Summer hours (from 15 July to 15 September) from 9.00 to 15.00 hours.

Servicing schedules by type of service:

In the time period of the maintenance schedule may have specific cuts in services.

Installing Security Appliance and Firewall for dedicated housing.
Installing database software.
Generation and maintenance of tables User Management and access to databases.
Performance monitoring database.
Performance monitoring of custom applications.
Implementation of Add-ons for automatic report generation in post script format (pdf).
Warning systems and SMS notification.
Content Management.
Video digitization and publication.
Streaming video services.
User customization tools.
Custom Control Panels.
Optimization tools and database update.

Housing means dedicated hosting service to website or online application platform on one or more machines that are tailored to customer needs.

Levels of Service
Availability of 95 percent on the established schedule.
Troubleshooting commitments up to 24 hours, depending on the urgency, impact the incidence and type of the same with disaster exclusion

hosting and domain names: Physical machine or machines. Domain Registration and management of multiple domains. Domain Parking. Advanced DNS Management.
Disk: unlimited.
Consumption: unlimited.
Mail: unlimited. Web-mail. Add-on: Premium accounts 50 euros year a/u. Web-mail. Antivirus and antispam advanced.
Hardware: dual processors, redundant power supplies, HD system with RAID 1 and RAID redundant data, RAID 5 according to customer needs.
Other benefits: FTP access Anonymous , access telnet, DNS server BIND 9, SSL 128-bit, NTP client support, Security: Passwords PAM / Shadow, Server Management and browser-based management interfaces independent for each site (SSH). Appliances on-demand service
Customer support: Support by mail + telephone support 5*8. Emergency first and second level, and Appliances
Support: Included in the offer and if support Appliances.

DOWNLOAD SLA HOUSING WITH DEDICATED SERVER

Housing means with virtual server hosting service for a website or an information system in a virtual machine that is destined for a customer. From a functional point of view is a server, but not in this case different virtual machines can share a physical machine.

Levels of Service
Availability of a 95 percent on the established schedule.
Commitments troubleshooting up 48 hours, depending on the urgency of the incidence and impact rate and excluding the same disaster.

Accommodation: Virtual machine, 2x4 processor, redundant power, HD raid 1.
Names: Domain Registration Control and management of multiple domains. Domain Parking. Managing DNS and web redirection.
Disk: up to 30 GB.
Consume: 50 GB
Email: 150 standar accounts and 5 premium accounts. Web-mail. Antivirus and antispam advanced
Add-ons: Premium accounts 50 euros years.
Other benefits: FTP access anonymous, telnet access, DNS server BIND 9, 128-bit SSL, NTP client support
Security: Passwords PAM/Shadow, Management server based in browser management and interfaces independent for each site (SSH). Appliances to the demand service.
Customer support: Support by mail and telephone support 5 * 8. Emergency of first and second level.

DOWNLOAD SLA HOUSING WITH VIRTUAL DEDICATED SERVER

Levels of Service
Availability of 90 percent on the established schedule.
Commitments of troubleshooting up to 48 hours, depending on the urgency and impact the incidence and type of the same.

Hosting and domain names: Shared regime. Dynamic IP. 2 domains.
Disk: 40 MB webspace.
Consumption: Up to 5 GB data transfer rate.
Mail: 5 standard email accounts, pop and imap. Web-mail. Simple solution antispam and antivirus.
customer support: Support by mail. Response 48 hours.
Backups: daily incremental.

Advanced Plus
Hosting and domain names: IP address. Domain Parking.
Database: MySQL.
Disk: 500 MB Webspace.
Consumption: Up to 15 GB data transfer rate. Rate the letter as an extra.
Mail: 50 standard mail accounts, pop and imap. Web-mail. Premium accounts 50 euros year a/u. Advanced antispam solution.
Customer Service: Support by mail + plus phone support 5*8.
Control Panel and add-on: Administration shared + possibility other.

ACCOMMODATION IN REGIME ON HOSTING

Services

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  Simple and Advanced Hosting

  Hosting, security, cpanel, joomla, wordpress, custom apps

• 

  Virtual servers

  Scalability